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Consumers er entitled to 2 years of warranty. This means that you as a consumer can get the product repaired, exchanged, refunded og get a reduction of the price, depending on the situation. Of course, the warranty has to be justified.

If the product breaks during the warranty period, it must be repaired without expenses for the consumer. Any damage to the product due to misuse, improper use or abuse by the user is not covered by the warranty. SKECHERS cannot be held responsible for consequential damages products from SKECHERS might have created, unless the situation is coverede in the current legislationReference is also made to the Procurement Act on Procedures for Complaints.

Use of the warranty

SKECHERS must be notified of any defects within a reasonable period of time after receipt of the product. The customer is strongly advised to make a statement about the defect or flaw of the product in connection with the complaint, as failure may result in an extension of the remediation process due to failure.

The customer can make a complaint by returning the defective item per. mail to our address. Products not covered by warranty and / or received without proper packaging will be repackaged and an amount corresponding to SKECHERS's expenses for necessary and proper packaging will be charged. Items returned on demand or sent without postage are refused on arrival by SKECHERS.

Information about complaints

You can file a complaint against a product bought from us at the European Commission portal for complaints. You can submit your complain here - When submitting a complain please state our email address